Marketplace Refund and Return Policy — cropsell.ca
Overview & Marketplace Disclaimer
cropsell.ca is an online local marketplace connecting growers, farmers, and neighbors. Because most physical goods (such as fresh produce, eggs, plants, and farm supplies) are sold directly by independent local sellers, refund and return terms for items are determined and handled directly by the individual seller you purchased from.
However, for platform-related purchases made directly through cropsell.ca—such as paid listing packages and featured boosts—our standard policy is outlined below.
Listing Packages and Feature Boosts
Fees paid for digital services on cropsell.ca, including our Weekend Quick-Sell and Full Harvest Push packages, are generally non-refundable once the boost or listing is active and live on the platform.
If you experience a technical error during checkout, accidentally duplicate a purchase, or if your boost failed to display due to a platform glitch, please contact us within 48 hours of your transaction for a review and potential credit or refund.
Perishable & Local Goods (Buyer-Seller Transactions)
Because our marketplace features farm-fresh food, live plants, and seasonal harvests:
- Perishable Goods: Items like fresh produce, raw honey, eggs, and cut flowers are final sale once picked up or delivered, as quality degrades rapidly outside of the seller’s care.
- Inspecting Goods: Buyers are strongly encouraged to inspect all items thoroughly at the time of local pickup before finalizing the exchange with the seller.
- Disputes: If an item was misrepresented or defective upon pickup, buyers must resolve the issue directly with the seller. cropsell.ca is a facilitator platform and does not hold physical inventory or intermediate peer-to-peer cash exchanges.
Refund Processing for Platform Fees
If a refund for a platform fee or subscription boost is approved by cropsell.ca management:
Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Late or missing refunds
If you haven’t received an approved platform refund yet, first check your bank account or credit card statement again, as processing times vary by financial institution.
If you have completed these steps and still have not received your refund, please contact us at su*****@******ll.ca.
Need help?
Contact us at su*****@******ll.ca for any questions regarding platform fees, listing packages, or marketplace support.